Technical Inquiry

Please enter your information in the fields below and we will reply to your request. You will receive a response within 24 hours. If you need immediate assistance, please contact us by phone +1 510.845.2801.
Request for Technical Support
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For which product do you need technical support?
Instrument Serial Number
Please select the general reason for support.
Subject of Request
How can we help you?
Contact Information
Name
Organization
Country
Email
Phone
Please select your preferred means of contact.

In order to guarantee timely and complete answer we would kindly ask you to attach SETUP, LOG and latest DATA files.

Service and repairs

Magee Scientific Corporation is available to field any technical inquiries you may have 24 hours per day. We have technical staff located in three different global time zones, therefore sending an email may actually provide for a quicker response. Our telephone support hours are available from 9:00 am to 5:00 pm USA Pacific Time (UTC -0700).

Magee Scientific Corporation has a standard Routine Maintenance Service program. This is recommended on an annual basis if the instrument is in continuous use. We perform this service at one of our two factory locations: Berkeley, California or Ljubljana, Slovenia. Our typical turnaround time is about 4-5 days. If you are interested, please contact us for full details on this service.

Training

Magee Scientific Corporation has an instrument training program available. This can include sending a technical trainer out to your site or providing the training at our facilities in Berkeley, California. If you are interested in basic operational, or advanced diagnostic hands-on training, please contact us for full details

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